If your order hasn't arrived, we'll take this seriously and look into it for you.
Please get in touch with your order number and let us know:
- Whether your tracking shows the order as delivered or still in transit
- If your tracking shows "delivered" but you haven't received it, please let us know that too
To move forward with a missing or non-delivered parcel, there are a few steps we'll need to work through together, and a member of our team will guide you through these once you're in touch.
We know it's frustrating when a parcel doesn't arrive as expected, and we'll do our best to resolve it for you.