If you've received something other than what you ordered, we're sorry for the mix-up — let's get the right item to you.
To help us resolve this quickly, please get in touch and send us:
- A photograph of the item you received
- A full-length photograph of the item
- A photograph of the barcode on the item's packaging
- Your order number
- The name of the item you were expecting
The barcode is particularly important — it lets us identify exactly what's been sent, so we can correct things for you as quickly as possible.
Once we've reviewed everything, a member of our team will be in touch with the next steps.