Returns Policy

We hope you love your order, but if something isn’t quite right, we’re here to help. Below you’ll find a simple guide to how returns and refunds work at Contempee.

 

 

Returns at a Glance

  • 14-day return window: You have 14 days from receiving your order to request a return.

  • Return costs: Customers are responsible for return shipping unless the item is faulty.

  • Multiple parcels: If your order arrives in more than one parcel, a separate return label will be required for each parcel.

  • Exchanges: Customers cover the cost to return items, but we cover shipping for the replacement.

  • Refund timing: Refunds are processed within 10 working days of us receiving your return. It may take an additional 5–10 business days for your bank or card provider to post the refund.

 

 

How Returns Work — Step by Step

  1. Request your return

    • United States: Use our online portal here. Return label fees are dynamically calculated and shown at checkout.

    • UK & EU: Email [email protected]. You have 14 days from receiving your order to change your mind and request a return. Once your return is approved, we’ll provide instructions on how to send your items back.

    • Rest of World: Email [email protected]. We’ll provide instructions once your request is approved.

  2. Send your items back

    • Items must be unused, in their original condition, with tags and packaging.

    • If your order was delivered in more than one parcel, each parcel requires a separate return label.

  3. Refund or exchange processed

    • Once we receive and inspect your return, we’ll confirm approval.

    • Refunds are issued to your original payment method.

    • For exchanges, you cover the return cost, but we’ll ship the replacement free of charge.

 

 

Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods

  • Custom or personalised products

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, just ask us.

 

 

Damages & Issues

If your item arrives damaged, defective, or incorrect, please contact us right away so we can make it right. Getting in touch promptly helps us resolve the issue faster and ensures you receive the correct replacement or refund without delay.

 

 

Our Commitment

We design products to last and we want you to shop with confidence. While we can’t offer free returns (except on faulty items), our policy is designed to be clear, fair, and in line with consumer law. This helps us keep prices fair and reduce unnecessary shipping and environmental impact.

 

 

Questions?

We’re here to help. Reach us anytime at [email protected].