If you're a customer in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason.
This is a statutory right under EU consumer law, and it's separate from our standard returns policy.
To exercise your right of withdrawal, please complete our online withdrawal form here. Once we've received your request, we'll be in touch with instructions for returning your items.
Once we receive the returned items, we'll refund you in full, including the standard outbound delivery cost, within the timeframe required by law.